We do not have a full time receptionist, however most inquiries can be answered by reviewing our FAQ which can be found below or by checking out our How To pages. If you need additional help please send an email and we'll get back to you asap :)
We respond to email inquiries between rounds of production 5 days a week.
Climbing Holds FAQ
What does 'Wall Size' mean?
Can I Fasten climbing holds directly to my interior wall?
How do I put the climbing holds on the wall in the right place for my kids?
I'm on a budget, can I get a discount?
Yes! Follow our affiliated Athletes and Gyms, and keep your eye out of discount codes and promotions! Three Ball Athletes
What is the difference between Bolt-on holds and Screw-on holds?
Bolt-on holds generally have one anchor point. They require
3/8" socket-head bolts and the installation of 3/8" T-nuts in the back
of the wall. Once the T-nuts are installed, fastening and removing the
holds is extremely easy. All you need is a 5/16 hex key/wrench.
Screw-on holds always have at least 2 anchor points. The pre-cast holes
in each hold are 1/4" in diameter. We use #8 and #9 weather
resistant Deck Mate screws to fasten them to the wall. You will need a power
drill with a #3 philips head bit to install and remove these holds. Because
the hardware is so much cheaper, screw-on holds are the way to go if you
are on a budget.
No, our current production process does not result in very many 2nds. We do sell used holds at a discount every now and then. We'll post up on our Facebook page whenever we're selling a batch of used grips :)
Can I Email or Fax my Credit Card order?
Yes! No... We don't use a fax machine, but you are welcome to email your order to us. Please download and complete the from below and send it to us. Once we have all your details we'll email a Squareup invoice which you can pay at your convenience with your credit card.
Download order Form
Can I order using a Purchase Order?
Yes! Download our Order Form and return it to us along with your PO documentation.
How much will it cost to ship my order?
If you're not sure how to find out what the shipping cost will be for your order, check out our simple instructions here:
Calculate shipping cost
How do I fasten bolt-on climbing holds?
The world of climbing has many terms which may be unfamilar to someone new to the sport. (T-nuts, climbing holds, jugs, etc.) If you need more information on what a bolt-on climbing hold is and how to fasten it to your climbing wall click on the picture or download our little guide: How to fasten bolt-on climbing holds
(Please allow up to 30 seconds for the download to complete.)
How big is an XL climbing hold?
In the climbing hold industry there is no standard regarding hold sizes. Climbing holds defined as Small by one company may be equivalent to Medium holds from another company.
If a "Large" hold from company A is $7, and a "Large" from company B is $10, it would be easy to assume that company A is 30% cheaper. In reality the large holds from company B may be the same size as XL holds from company A which are sold for $12 each.
What is a Roof Jug?
In the climbing hold industry there are many terms that are defined differently from one company to another. Our second example is Roof Jugs. Some hold producers call anything that can be held on a roof a "roof jug". You thought you were buying something easy to hold, only to find you have to crimp down really hard. At Three Ball Climbing we want you to get what you expect. Check out our definition of 'Roof Jugs" by downloading the (pdf) Roof Jugs Defined
Where are your climbing holds made?
I'm concerned about Chinese products.
Three Ball Climbing holds are MADE IN THE USA! Our workshop / warehouse is located in Phoenix Az. The raw materials
we purchase are also produced in the USA. Our products are non-toxic and lead-free.
Above all we are committed to quality. The past few years we have been approached by several foreign companies offering to make our products for us at Half the cost. We always have and always will reject them. We believe that as a small business the best way to grow is to produce the best product possible and let the word spread.
We use our holds! We have several testing and climbing walls at our facility which are used by staff on a daily basis.
What is the difference between Polyurethane and Polyester Resin?
(Also known as 'Fiberglass Resin')
Polyester resin is extremely rigid, which makes it very brittle. Polyester holds are notorious for breaking by merely tightening the bolt. The strength of Polyester cannot be compare with the strength of Polyurethane. Of all Thermoset plastics, polyester resin is the cheapest and poorest quality. It was never designed for making climbing holds.
If you see extremely inexpensive holds for sale, they are probably Polyester. Polyester resin, can be purchased for about $7 per gallon. We spend about $45 per gallon on our polyurethane. The difference in quality is well worth it.
Three Ball Climbing Holds are made in the USA with Polyurethane that was developed specifically for making climbing holds. This polyurethane is rigid and can withstand being fastened to the wall with extreme pressure. (if you overtighten the bolt you're more likely to break the t-nut that the hold. Our polyurethane is non-toxic, environmentally friendly, and lead free!
I live in the Phoenix area, do I have to pay for shipping?
Yes. We do not have a retail showroom or the staff to manage 'Walk-Ins'
Can I use these holds outside?
Yes! Our holds function well on indoor and outdoor climbing walls. However,
keep in mind these are Climbing holds, not Decorative holds. Anything left
in direct sunlight including climbing holds will fade or discolor. If you
want the colors to stay, use them indoors or keep your wall shaded.
How many holds do I need?
For most bouldering / climbing walls we recommend starting with 1 hold per square foot. (About 32 holds per 4'x8' sheet of plywood)
For an 8' tall traverse wall where climbers will be moving from one side to the other instead of up and down, we recommend a minimum of 3 holds per lateral foot. (If the wall is 30' wide, you'll need 90 holds)
For a 4'x8' kids wall, we recommend about 2 holds per vertical foot per route. For 1 route on an 8 foot tall wall you'll need about 16 grips. This
many will give you a good start, and you can always add more later. The
exact number needed will depend on the size and ability of the climbers.
I want to build an outdoor wall,
What material should I use?
We recommend 2x6 or 2x8 panels. It is possible to use
plywood, but it does not stand up to the elements as well. If you are
using bolt on holds you'll need stainless steel bolts and Zinc Plated T-nuts.
What is the difference between Rigid and Semi-Rigid urethane?
Three Ball Rigid Polyurethane:
Rigid Polyurethane is the best material available for making bolt-on holds for climbing walls with flat surfaces. It is flexible enough to slightly conform to the surface of uneven climbing walls, but rigid enough that it will not deform and become prone to spinning. The balance between stiffness and flexibility make this type of material excellent for making climbing holds. Because they can be tightened with extreme pressure without deforming or cracking, they are least likely to spin. Rigid Polyurethane is it not designed to be used on contoured concrete walls and can crack when abused or overtightened. The edges will also chip more easily than a more flexible urethane.
Flexible or Semi-Rigid grips were created in this industry to try to create a product that would bend and confrom to contoured concrete walls instead of cracking. Because of the flexibility / softness they are more likely to spin when used on flat walls. When tightened with extreme pressure the plastic will usually compress and deform instead of cracking. If you have softer more flexible grips it is important that you use a deck screw in the secondary hole to make sure they don't spin when in use. This type of hold is the least likely to chip around the edges when dropped or fastened to an uneven wall. It is also the least likely to crack or break when overtightened.
Which holds are for feet and which are for hands?
Good question! Almost all holds can be used either way.
You can use the big holds as handholds and rely on your arms, use the
big holds as feet and rely on your legs, or mix it up.
Remember, every grip can be turned sideways or even upside down to create a new challenge.
Never tried our holds before? Want a Sample Set?
Our Return Policy allows every set to be a "sample set". Buy some grips and try them out. If after trying them you decide you don't like them, no worries! There is no restocking fee for holds that have been used up to 30 days. Please click the Return Policy link for full details.