Three Ball Climbing Shipping Information & Return Policy

Lifetime Replacement Warranty

At Three Ball Climbing we produce the highest quality products on the market. If there is ever a flaw in a *climbing hold like a crack or a hole that wasn't drilled out properly please contact us for a replacement. We don't have a complicated warranty designed to discourage claims. Simply send us an email or give us a call. We'll need the name the order was placed under, your email address associated with the order and a couple pictures. If there is a design flaw or defect we want to know about it so we can eliminate it. If we need to inspect the hold to determine the cause of the defect we'll pay to ship it back. Our warranty never expires. Even if a climbing hold breaks 10 years from now, we'll replace it!
*Replacement Warranty does not apply to cosmetic seconds.

We keep a good stock of our products on hand so we can ship right away. Under normal conditions, orders under $1000 will be shipped within 36 hours. If you order custom colors we can usually get your order shipped out the next day. If you need something really fast call for availability. We can ship next day, 2nd day or ground. We use Fed Ex for most shipments, and USPS priority mail when necessary.

How do I get a shipping estimate?

If you have any special shipping needs or preferences, please contact us prior to ordering.

We have competitive Next Day Air and 2nd Day Air rates.
Please call or email us for a quote:
480-334-4646

Return Policy

Please email us prior to returning any holds.

Used Holds:

There is no restocking fee for holds that have been used up to 30 days.

All returns of climbing holds that have been used more than 30 days will be charged a 50% return fee.

Returns of used climbing holds made with a custom color/colors will be charged a 50% return fee.

Unused Holds:

All Returns of unused climbing holds will be charged a 30% re-stocking fee.
Returns of unused climbing holds, made with a custom color/colors will be charged a 50% restocking fee.
All Sales of Cosmetic 2nds are final. No returns or exchanges of Cosmetic 2nds will be accepted.

Returned holds are subject to inspection. If any holds are damaged during return shipping, the original value of each hold will be subtracted from the total refund amount.

Hardware:

Returns of unused hardware will be charged 20% restocking fee.
We do not accept returns of used hardware.

Shipping Costs:

Original shipping cost is non-refundable.
Buyer is responsible for return shipping.
Actual shipping cost paid by Three Ball Climbing will be subtracted from the total refund amount for all orders originally qualifying for free shipping.

If you wish to exchange your unused holds for a different set, please include a check or money order in the amount of the price difference + the shipping cost for the new set. All exchanges are subject to the return policy.

Make sure you get a full refund!

PACKING TIPS:
Place all hardware in a plastic bag.

If possible use the original packing material.

Make sure the holds will not bounce around or rub each other
by surrounding each hold in paper.

Make sure that nothing will shift in the box once closed by shaking it.
If holds or hardware are shaking around they could be damaged during shipping
and must be repacked.

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