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30 Day Return Policy /
Lifetime Replacement Warranty
Please contact threeballclimbing@yahoo.com prior to returning any holds.
All returns of unused/undamaged climbing holds will be charged a 15% restocking fee.
We offer a 50% refund of the item purchase price for used climbing holds. Returns of
climbing holds made with a custom color/colors will be charged a 40% restocking
fee.
Orders for hardware are non-refundable.
Original shipping cost is non-refundable.
Returned holds are subject to inspection.
If any holds are damaged during return shipping, the original value of each hold will be
subtracted from the total refund amount.
Actual shipping cost paid by Three Ball Climbing will
be subtracted from the total refund amount for all orders originally qualifying for free shipping. Returned items
do not qualify for free shipping.
Items must be received by Three Ball Climbing LLC. within 30 days of the original shipping date.
Buyer is responsible for return shipping.
If you wish to exchange your unused holds for a different set, please include a check or
money order in the amount of the price difference + the shipping cost for the new set.
All exchanges are subject to the return policy.
Make sure you get a full refund!
PACKING TIPS:
- Place all hardware in a plastic bag.
- If possible use the original packing material.
- Make sure the holds will not bounce around or rub each other
by surrounding each hold in paper.
- Make sure that nothing will shift in the box once closed by shaking it.
If holds or hardware are shaking around they could be damaged during shipping
and must be repacked.
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